Return Policy
Return Policy
We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your product arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will replace the same product immediately and there are no additional shipping charges that you would need to pay.
As useful as our products maybe, we understand that sometimes they do not fit your expectations. For such instances, we do provide returns as a service for a fee within 24 hours (return shipping). However, onward shipping charges are not refundable. There are 2 ways of providing returns. If the customer is self shipping, there will be no pickup charge. If the pickup is done by MIK DENTAL shipping provider, then the return fee structure is as below. Please note that you will be required to print a label and stick on the box so that our courier partner can scan it.
For orders below Rs 1000 -> pickup charge is Rs 100
For orders below Rs 1500 -> pickup charge is Rs 150
For orders below Rs 2500 -> pickup charge is Rs 250
For orders above Rs 2500 -> pickup charge is 10% of the order total
We would require the returned items to have their original packing. The product must be unused and in the same condition that you received it.
Items bought on sale are not eligible for returns
Once a piece is exchanged, it cannot be exchanged again
Our website dimensions are generally very accurate. However, up to 5% or 2cm variance (whichever is higher) from the stated dimensions is not considered a defect
We ship several thousand parcels a month and a missing product or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the team MIK on email/WhatsApp as soon as possible . .
MIK DENTAL uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time sensitive orders, please reach out to customer team to find out more.
Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, MIK DENTAL reserves the right to deny future orders. In case of prepaid orders, MIK DENTAL is not liable to refund the amount of the order if the order is refused or returned at doorstep. Any re-delivery requests will be chargeable additionally and will include two way shipping and re-packing costs.
We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the TEAM MIK at info@mikdental.in or on WhatsApp at +91 9833400664
Return requests have to be approved before processing. The TEAM MIK must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take a few days for the team to get back with or without an approval.
Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. Any onward and return shipping as applicable will be deducted from the total amount. The voucher can be use anytime in the next 3 months without any limitations.
We aim to process all disputes very amicably. This is because we want the best for you. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be Mumbai, India.
All returns are subject to the discretion of MIK DENTAL but rest assured, we want the Best for you!
For any other questions or clarifications, please reach out to the TEAM MIK at info@mikdental.in
